Legal Area

Complaints Book

QUINTA DOS LAGARES has an Electronic Complaints Book, access it here:

Alternative Dispute Resolution

QUINTA DOS LAGARES is a company adherent to the National Center for Information and Arbitration of Consumer Disputes (CNIACC), with the following contacts:

ADDRESS:

Rua D. Afonso Henriques, 1

4700-030 Braga

GPS

N 41º 32′ 55.685”

W 8º 25′ 41.802”

PHONE

253 619 107

EMAIL

geral@cniacc.pt

In case of a dispute, the consumer can resort to this Dispute Resolution Entity.

For more information, visit the Consumer Portal www.consumidor.pt

You can consult the list of Alternative Dispute Resolution Entities (Consumer Conflict Arbitration Centers) and the Municipal Consumer Information Centers.

Attention:

To avoid consumer conflicts, the consumer should:

Before making a purchase:

Inform yourself if the characteristics of the product/service are suitable for your needs.

  • Compare prices.
  • Inquire about exchange conditions.
  • Find out about the warranty and after-sales assistance.
  • If necessary, ask for a written and itemized quote.
  • If there’s a written contract, request time to read it carefully. Don’t decide immediately.
  • Learn about the delivery conditions of the goods and any associated costs.
  • Avoid making impulsive purchase decisions, especially in street sales, doorstep sales, over the phone, during tours, etc. It’s better to take time to think and seek advice.

When receiving the product/service:

Check if the contract conditions align with your expectations.

  • Inspect the product upon delivery.
  • Identify the document that serves as a warranty.
  • Keep the invoice/receipt, it’s necessary for potential exchanges or complaints.
  • If the seller allows non-mandatory exchanges or returns (exchange/return of non-defective goods), keep the supporting document and understand the conditions under which it can be done.

When signing a contract:

Ensure that what is written in the contract clauses is very clear to you, and do not sign documents without reading them carefully and understanding what you are signing. Request time for reflection and seek advice in case of doubt.

Be aware that in the case of a credit purchase, you might be signing more than one contract: one for the purchase and sale and another for credit, which sometimes appear in the same document. Verify all conditions.

If you are a consumer residing in another Member State, submit your complaint through the European Consumer Centre by accessing the website where you have access to the electronic form.

Access the European Consumer Centre: 

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